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Our Customer Service team will reply your message in a few minutes via IQOS LiveChat. We can be reached daily from 08:00 to 22:00.
Fix problems with the IQOS diagnostic tool
The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn’t providing the help you need? Simply launch the IQOS diagnostic tool to resolve the issue right away
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Availability Hours
Monday to Sunday 08:00 – 22:00
Benefits of IQOS
Learn more about the benefits of the IQOS tobacco heater compared to normal cigarettes
Frequently asked questions on IQOS
Here are the answers to the most frequently asked questions on IQOS.